General Business Files

Performance Management is a system developed out of the best practice of top performing organizations to provide managers with a structured approach to the key retention criteria. Simplistically, most people will feel motivated and will want to stay in their job if their manager:
pays attention to their work provides them with a job to match their skills, knowledge and experience gives them opportunities to grow and develop judges their performance objectively

Most Performance Management processes contain critical opportunities for recognition.

Appraisals

Traditionally, the annual appraisal is the only meeting during the year when an average or better worker will meet their boss to discuss performance. People with poor performance can and do have a regular audience with their manager; sometimes on a weekly basis. Your appraisal form is “the” document that is held on file as a record of how good, bad or indifferent you might have been. For some, this may be the only time in the year that they receive plaudits and even these may be guarded comments because of the close link in everyone’s mind between appraisal and pay rise despite repeated denials. Too much praise might raise expectations of a large pay increase. Poor performers, however, frequently receive far more than their fair share of management attention throughout the year.

If paying attention to our employees is one of the greatest motivators, when did we decide that high performers need less motivation than poor performers? Of course they don’t! Many of the top performing companies in the world have introduced regular coaching and mentoring sessions to supplement the appraisal system and to give all employees a regular, sometimes fortnightly, opportunity to talk about their job, their performance against their objectives, their motivation and their aspirations.

Coaching

Often you can see situations where managers act as spectators. Their behavior plus the words they use along with their body language would not be out of place at a soccer or baseball match. They would be sitting in the stands eating a hot dog, throwing down a beer and belting out criticism at the players (their staff) on the field. There is almost no connection between the manager and the staff other than they just happen to be sitting in the same building.

This image is used to point out the profound difference between the ‘manager as coach’ and the ‘manager as spectator’. A coach works individually with players, helping them to overcome setbacks and obstacles to progress forward. They know and understand how their players respond to different types of motivation and how their family life and health impact their performance.

The majority of coaching is done on a very frequent basis. You simply don’t wait for the big match to deliver your advice to the team in the way the ‘manager as spectator’ does. You work very closely with everyone in the team, understanding the strengths and weaknesses of your defense and your strikers before they are tested under pressure.

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One of the hot political topics facing the United States political establishment today is the tendency of businesses to practice the philosophy of outsourcing projects. Many people have an opinion that nothing should be outsourced, but the ability that companies have to outsource projects keeps domestic costs down.

Skilled labor in the United States is expensive. In addition to health insurance, employers need to set up office space and pay into retirement plans. Outsourcing projects and creating a network of freelancers is a great way to reduce the overhead costs of running a business.

The Internet has become the most powerful marketing tool on the planet. Take a step back and put it into perspective. At any given moment, hundreds of millions of people are linked to the Internet. The possibilities for reaching large groups of people are greater now than at any other time in history. Plus, Internet connection speeds are so rapid now that the flow of information is nearly instantaneous. When the term ‘Information Super-Highway’ was coined – broadband was in its infancy. Today it seems like the world is connected and this reinforces the need for virtual marketplaces.

If you conduct some research on the web, you can find that there are a variety of websites dedicated to outsourcing projects. One such website is guru.com. This well-designed website is a virtual marketplace accessible from anywhere in the world. In addition to the snappy design, guru.com has over a dozen categories of freelance projects for freelancers and employers to find and post projects in respectively.

If you log onto elance.com, you can also find a virtual market where outsourcing projects has become en vogue. The professionals on elance are top-notch and cover many different areas: writing, logo and graphic design, software, and website design, to name a few.

Another entry into the growing coliseum of virtual employment is rentacoder.com. This website specializes in software and computer professionals. Not only are there a great deal of competent computer professionals in the United States – they are all over the world. India, for instance has been receiving jobs that companies in the U.S. have been outsourcing.

There is no way to stop outsourcing projects. It is just the way business is headed. If you found one store with an item at a great discount, wouldn’t you go check it out?

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